FAQs - Answers to Common Questions
About Our Products
Q: Are your jackets authentic?
A: We source directly from trusted suppliers to make sure you get the exact quality, durable outdoor gear that they're known for.
Q: What makes your jackets special?
A: Our jackets are chosen for their performance in cold, wet, and windy conditions. They’re lightweight, durable, and stylish, perfect for skiing, hiking, or everyday wear.
Orders & Shipping
Q: How much do the jackets cost?
A: All Jackets are priced at $119.99.
Q: Where do you ship from?
A: Jackets ship directly from our manufacturing partner to keep costs down and quality high.
Q: How long does shipping take?
A: Orders are usually processed within 2–3 days and arrive in 7–21 business days.
Q: Why does shipping take longer?
A: We produce in limited runs and ship direct, no middlemen. This keeps the price far lower than comparable $400–$600 jackets.
Q: Do you ship internationally?
A: Not yet, but we’re working on it!
Sizing & Fit
Men Size Up!
Please Check Sizing Page!!
https://www.thearcplug.com/pages/sizing
Q: What sizes do you carry?
A: We carry S to 3XL in most colors.
Q: How do I know which size to buy?
A: The jackets tend to fit slightly slim. If you’re between sizes, we recommend sizing up for layering comfort. PLEASE MEASURE AND COMPARE TO YOUR CURRENT JACKET
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 14 days of delivery if the product is unworn and in original condition.
Q: How do I start a return?
A: Just reach out to our support team with your order number and we’ll walk you through the process.
Other
Q: Do you offer discounts or commission codes?
A: We occasionally give out codes through our partners and ambassadors. Keep an eye on our socials or DM us if you’re interested.
Q: Who runs this store?
A: We’re based in Portland, Oregon, and our goal is to help college students and dedicated skiers get quality outdoor gear without overpaying.